What makes a great gig listing? arrow-right
The gig is a defined task, with a pre-determined outcome. If you ensure your scope of expected work is detailed, with a level of quality specified, this will reduce any miscommunication/misinterpretation when gig workers review.
Are gig workers verified? Can I trust them? arrow-right
All gig workers must be identity verified by Stripe when registering as a gig worker. This adds an additional level of trust to our platform. Because we offer a reputation service, you can also see all historical work conducted by the worker. This quickly builds trust within the marketplace, but also removes fraudsters and scammers. Any behaviour that breaches our platform standards results in those worker being removed from our platform.
How do I know I will be paid for my gig? arrow-right
Our leading payment provider will independently hold the money, for security and peace of mind for the gig worker, as well as a robust disputes policy and reducing fraud on the platform. Once you have completed the work, the gig lister will be notified and they will release payment once they are satisfied with the work completed, as outlined and agreed in the gig listing. For more information about pay in general, go to our Help Centre pay section
Can I modify the gig in-flight if the scope and/or pricing needs to change? arrow-right
If the gig was set as negotiate, then yes. For fixed price, no. When replying to a fixed price, you are accepting the terms and price set out in the gig. For more information, see our help centre gig section. Please note, any changes you make to the gig are additional and any price is additional to what has already been paid.
Why has money gone out immediately, before the gig work has been complete? arrow-right
Our leading payment provider will independently hold the money, for security and peace of mind for the gig worker, as well as a robust disputes policy and reducing fraud on the platform. You, the gig lister, control when the money is released after satisfactory completion of the work outlined. For more information about pay in general, see our pay section in the Help Centre
Why do I need to upload my passport or driving license? arrow-right
You are uploading this information to Stripe, so they can validate you, which in turn builds trust for potential customers. This enhances the payment framework and yourself as a result, building another tier of trust and reputation inside our marketplace.
What can and can’t be listed on the gigexchange? arrow-right
See our Terms of Service for further details.
I would like to partner with gigexchange, how do I do that? arrow-right
At the gigexchange, we are all about our customers. If you believe you can empower our customer’s win-win, then please contact us.
See here for more Help & Support questions