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IRI Helps Massimo Zanetti Beverage USA Identify New Growth Opportunities Through Volatile Consumer Environment

CHICAGO–(BUSINESS WIRE)–IRI®, a fast-growing global leader in innovative solutions and services for consumer, retail and media companies, and its customer Massimo Zanetti Beverage USA (MZB-USA), one of the nation’s largest coffee roasters, with nationally recognized retail brands including Chock full o’Nuts®, Hills Bros.®, Kauai Coffee®, Segafredo Zanetti®, MJB® and Chase & Sanborn®, have identified new growth opportunities by utilizing IRI’s COVID-19 resources and expertise as consumer behavior continues to rapidly evolve.

Consumer behavior has been volatile since the onset of the COVID-19 pandemic in early 2020, which has required CPG companies to quickly and continuously adapt. MZB-USA, along with many other CPG companies of all sizes, has been able to stay connected to consumer trends using IRI’s online COVID-19 Data Dashboard, which allow users to track changes in relevant metrics such as consumer demand, inflation, product supply and others in real time.

Additionally, MZB-USA leveraged IRI’s COVID-19 in-depth thought leadership resources to provide further perspective on the trends shown by the dashboards. As consumers emerge from the pandemic, IRI’s resources are helping MZB-USA continue to uncover critical insights to win in the marketplace, such as forecasting expected sales impact in its retail businesses, rebalancing shopper marketing efforts to capitalize on growing digital targeting and activation opportunities and optimizing brand strategy online to invest in greater digital shelf presence at top partner retailers.

“MZB-USA is grateful for IRI’s continued support,” said Susan Lambert, director of Shopper Marketing and Customer Insights for MZB-USA. “The IRI team approach, which provides tailored access to a variety of consumer behavior tools, enables MZB-USA to gain insights that allow us to pivot our business resources against top priorities in the rapidly changing consumer products landscape. IRI’s COVID-19 Dashboard provided MZB-USA with more specific insights into the bifurcation of financial impact, which informed MZB-USA’s planning in both the premium coffee and private label coffee retail businesses.”

“Massimo Zanetti’s adaptation and continued success through the pandemic is a testament to the value of IRI’s COVID-19 Data Dashboards and thought-leadership studies,” said Jim Carlson, consultant, Client Insights, and MZB-USA relationship lead for IRI. “These resources enable small and midsize CPG companiesto leverage our real-time analyses and adapt quickly to the marketplace. IRI’s free online COVID-19 resources have provided CPG companies of all sizes with invaluable insights to navigate through the pandemic. Now, as the world reopens, consumers are again rapidly changing their shopping behaviors to match the new normal, and IRI looks forward to continuing to make these resources available and partner with our clients to drive growth.”

The IRI COVID-19 Info Portal and Data Dashboard provides a suite of resources to help CPG manufacturers and retailers understand and navigate the continuing effects of the COVID-19 pandemic. It includes the latest rapid-response research, insights on the impact of the COVID-19 pandemic on global CPG consumer behavior and supply chain challenges and historical and predictive data on consumer demand, as well as IRI solutions to help manage CPG and retail challenges associated with the pandemic.

For more information on IRI’s Mid-Market Growth Practice’s comprehensive portfolio of solutions specifically crafted for small and midsize brands, please contact Robert Porod at

Helpful Link:
IRI COVID-19 Dashboard

About Massimo Zanetti Beverage USA

Massimo Zanetti Beverage USA (MZB-USA) is one of the leading vertically integrated coffee companies in the U.S., offering a range of proprietary and branded coffee, tea and drink mixes for in-home and away-from-home channels. With its headquarters and main roasting facility in Suffolk, Virginia, the company operates the largest coffee farm in the U.S., on the island of Kauai, Hawaii, as well as a Coffee Away from Home “Center of Excellence” Roasting Facility in Moonachie, New Jersey. MZB-USA is also one of the largest private label coffee providers in North America, and its globally recognized brands include Segafredo Zanetti® Coffee and Espresso, Chock full o’Nuts®, Hills Bros.® Coffee, Hills Bros.® Cappuccino and Kauai Coffee®, among others. Part of the Massimo Zanetti Beverage Group, MZB-USA also licenses Segafredo Zanetti® Espresso Cafés throughout North America and offers a range of espresso machines and single-serve brewers — further strengthening its position as Coffee Complete™ from crop to cup. For more information, visit

About IRI

IRI is a fast-growing, leading provider of big data, predictive analytics and forward-looking insights that help CPG, OTC health care organizations, retailers, and financial services and media companies grow their businesses. With the largest repository of purchase, media, social, causal and loyalty data, all integrated into an on-demand, cloud-based technology platform, IRI is empowering the personalization revolution, helping to guide its more than 5,000 clients around the world in their quests to remain relentlessly relevant, capture market share, connect with consumers, collaborate with key constituents and deliver market-leading growth. For more information, visit

About IRI’s Mid-Market Growth Practice

The Mid-Market Growth Practice of IRI provides high-tech and high-touch support for small to midsize manufacturers. Regardless of company size, IRI has a data solution that drives understanding and growth. Companies benefit from access to all the same tested and proven solutions offered to IRI global partners, enabling companies of all sizes to democratize data, streamline analytics and, ultimately, win in the marketplace. For more information on IRI’s comprehensive portfolio of solutions specifically crafted for small and midsized brands, please contact Robert Porod at


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